1, check the order, according to the order of the order, the key is to make the order register, the order form must be timely and accurately issued, at the same time, do the management of the relevant documents.
2, maintain customer relationship, understand customer needs, follow up orders with customers and maintain the delivery time of the existing order.
3, to assist the Ministry of Finance in the timely implementation of the recovery of money, to protect the interests of the company.
4, timely and accurate in accordance with customer requirements for loading and shipment.
5, update, organize network information, make full use of cyber source, released the latest information, improve visibility.
Merchandiser's main work is in the process of enterprise business process operation, customer orders as the basis, tracking products (services), the operation of the flow and supervise implementation order of professionals is the enterprise to carry out the business, especially foreign trade business one of the basic talent.
The duties of foreign trade merchandiser: merchandiser's main work is in the process of enterprise business process operation, customer orders as the basis, tracking products (services), the operation of the flow and supervise implementation order of professionals is the enterprises to carry out the business, especially foreign trade business one of the basic talent. A qualified merchandiser need to master the export, logistics management, production management, documentation and customs clearance and other comprehensive knowledge.
The work contents and responsibilities of the foreign trade salesman:
1, arrange the sample. According to the requirements of customers, proofing. Proofing written detailed list list should be strict and clear four elements: the number, material, color collocation and practices. Single proofing format should be strictly according to orders format, that item - color number should be listed in the table, but not any other formats. Single by the Ministry of foreign trade manager proofing after the signing, in order to arrange proofing, the Ministry of foreign trade in the absence of the manager, designated by the Ministry of foreign trade manager signature. As involving XX mold, metal mold is to open, should be submitted to the Ministry of foreign trade manager. Proofing required to purchase raw materials or accessories, shall notify the purchaser part of the purchase. As involved in the procurement process MOQ, they should immediately report to the Ministry of foreign trade manager, by the Ministry of foreign trade manager to decide how to deal with.
After the completion of the sample, we should carefully review the sample and send before must be pictures and the pictures are stored in computer files. If it is a new customer, whether the sample charge to the customer, how much, freight is prepaid or to pay, need to consult the manager, is decided by the manager. The general principle is: if it is a small amount of sample, the sample charge and freight to collect. Such as a large number of samples, should consider the sample charge and freight collect.
2, strictly grasp the "price list", accurately reported a $sales price. Generally, a single nuclear price as long as the master of two can be, is a "general trade price list", a "feed processing nuclear price list. Nuclear price principle is provided by a single plan the clerk in the Department. From the planning department to check a price list, should get the electronic format of Excel, instead of paper prints. Get the planning department to provide nuclear price, the salesman shall examine the word for word and line to check whether there is any, possible error. Especially the ability to see the obvious errors, such as is a XX pikang paper for the amount of 5 yuan, an amount of XX lining is 1 meters, shall notify the planning department immediately asks the planning department to correct the error immediately.
When the planning department fails to provide a timely supply of nuclear price list, the customer must immediately provide quotations, the clerk should immediately begin to collect the appropriate nuclear price data, to produce their own accurate nuclear price list.
The salesman must see if the formula for the calculation of the profit and profit margin of the nuclear price list is correct.
Profit = price $X X0.96- exchange cost
Sales profit rate ($X = profit / price rate) X100%
Dollar selling price is determined, the principle must be by the Ministry of foreign trade manager for review to foreign quotation. Individual customers put forward demands a commission, the clerk must put the ins and outs of things clear to the Ministry of foreign trade manager, the manager decided how to operate.
3, active and customers keep in touch, to urge the customer order soon. The sample we sent to customer after should be in express page access whether the customer has received the samples and confirm receipt of the customer's sample, should be immediately sent a letter to customers, very politely asked customers to sample evaluation, asked whether the customers have the order.
4, the salesman should always firmly establish the "orders are orders" business philosophy. After customer orders, the salesman shall sort out Chinese orders in the first time, and sent to the relevant departments immediately after customer orders, the salesman should not put aside other extremely urgent things immediately, devote to the analysis to customer orders, around the "four elements number - material - color collocation - practice", and finally confirm the proofing sample check (when necessary to communicate with the proof again if customers), explains not clear, should immediately send e-mails and customer written confirmation. Customer confirmation, print out immediately Chinese and orders issued. The original orders received from customers to Chinese orders issued, the time of the whole process, can be half an hour to solve, and resolutely cannot be solved by 1 hours, 1 hours to solve, do not use 2 hours to resolve, and so on. A process, the longest not more than 48 hours. If during the clerk just turn to rest, unconditional off. Such as primary customer orders have explained unclear, salesman e-mail, the customer is in the work time of 4 hours did not reply, this salesman should immediately do two things: first, make phone calls to clients, to urge the customer as soon as possible a written reply; second, oral report to the Ministry of foreign trade manager, explain the situation, as proposed by the Ministry of foreign trade manager of the proposed new immediately according to the manager's request to do.
The release of Chinese orders should be clearly displayed on the top of the order. The standard format for issuing the scope of payment is: Shen Arthur (1), Zhang San (6), Li Si (3), Wang Wu (6), money six (5), Zhao Qi (1), Li Ba (1), a total of 23 copies "
Chinese orders should be absolutely put an end to vague language, such as the same as the last, and last year, the relevant departments and so on.
In Chinese order of the lower right corner, the salesman should hand personally signed his name, and not in the computer print out their names. Manual signature, indicating that salesman has been on the orders of the content has been thoroughly review, have no the slightest error, also shows that the clerk has this order has been fully assume full responsibility.
Of course, final confirmation of the order on a important index is customers 30% deposit to the account, or credit card hand. Such as deposit or credit card is not in place, issued orders, make plan first materials used, but to notify the purchasing department: "all material purchasing and notice.
Brief said that foreign trade salesman primarily responsible for customer contact and the signing of the contract. Foreign trade merchandiser responsible for contract execution, including (but not limited to, stocking, a charter booking, inspection, customs clearance, settlement system, a single, verification, and tax refund.
Challenge to the work of foreign trade salesman, opportunities and more, work pressure, promising, high requirement to the professional level, the treatment is relatively good; foreign trade merchandiser work requirements carefully, have a sense of responsibility, good professional level, but less work pressure, difficult to challenge, the future in general, treatment does not have development, however, foreign trade merchandiser is often the basis for a salesman.